To kick this series off, I’m going to take a look at business scenarios that can be enabled with Microsoft’s Cloud Communications API. The API was made generally available exactly a year ago today, and allows Teams to be enhanced in some very powerful ways, so it seems like a great place to start. But first, some background:
As remote working has become a business necessity over the last 9 months, many organisations have been forced to adopt communications and collaboration tools at an unprecedented pace. Microsoft Teams has been at the forefront of this adoption, with Microsoft responding quickly to ensure they understand the cultural changes that organisations are going through, and addressing the pain-points that arise - whether it’s prosaic changes such as ensuring the Teams cloud infrastructure can cope with the increased demand, to practical necessities such as increasing the number of video participants that can be displayed on a call, to subtle-but-powerful features such as Together Mode, which aims to break down some of the psychological barriers of online communication.